Give mobile users what they want: clearer, simpler, faster sites

(Cross posted to the Google Mobile Ads Blog)

Earlier this week we shared how today's consumers expect more -- much more -- from mobile sites. They told us so in our recent research survey, What Users Want Most From Mobile Sites Today.

Today we'll share more results, with some great examples of businesses giving mobile users what they want. Whether you're a Fortune 500 company or the pizza shop down on the corner, creating a mobile-friendly site is a critical step: 67% of mobile users say that they’re more likely to buy a product or service from a mobile-friendly site, and 74% say they’re more likely to return to that site in the future.

How are smart companies making mobile sites work for them?  

Less is more: ProFlowers
For their new mobile site, the flower retailer ProFlowers simplified things by highlighting the most popular bouquets to reduce scrolling, by trimming text, and by cutting checkout steps. How well has it worked? “Since becoming mobile-friendly, we’ve seen our mobile conversion rate jump by 20–30%," says Leif Heikkila, the company's senior director of online marketing. Download the case study.

Bigger is better: FragranceNet.com
FragranceNet sells perfumes and colognes, yes, but also face creams, shampoos, eyeliner and more. For Michael Nadboy, the company's VP of online marketing and strategic development, the trick to mobile success was to show bigger product images and buttons, larger font sizes, and fewer images overall. Mobile users loved it: FragranceNet boosted mobile sales by 48% in just four months. Download the case study.

Speed sells: TicketNetwork
Rock concerts, Broadway shows, NASCAR races: TicketNetwork’s mobile site helps on-the-go fans find tickets for them all. The company redesigned its mobile site with speed in mind, stripping away all non-essential content and graphics. They also trimmed steps from the checkout process to help mobile users buy fast. Four months after introducing the new mobile site, web traffic from mobile devices was up 120% and overall sales from mobile had grown by 184%. Download the case study.

You can see the keys to mobile site success: big buttons and text, less content, fewer steps to checkout, and a focus on speed.

What kind of mobile content is most important? The users we surveyed listed "Get directions”, “Find operating hours" and “Click to call the business” as some of their most-wanted mobile tasks. They also showed clear differences in mobile usage by business category. For instance:

Mobile Banking and Finance customers are most interested in checking account balances, transferring money and paying bills.

Mobile Travel customers are most interested in checking flight status and confirming reservations.

Mobile Retail customers like to contact a store and find product information.

Mobile Automotive customers are most interested in contacting the dealership and making service appointments.

The bottom line: mobile users are ready to make choices on the go. Help them get there fast and you'll help your business grow.

We reviewed these findings yesterday during our webinar: Mobilize your Site and Maximize your Advertising. If you missed it, please keep an eye out for the recorded webinar, which we'll post soon.

In the meantime, check out howtogomo.com for more tips on how to build a mobile-friendly website.

Posted by: Masha Fisch, Google Mobile Ads Marketing

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Mobile-friendly sites turn visitors into customers

The following post originally appeared on the Google Mobile Ads Blog.

In this world of constant connectivity, consumers expect to find the information that they want, when they want it - especially when they’re on the go. We know that this applies to their web browsing experiences on mobile, so we took a deeper look at users’ expectations and reactions towards their site experiences on mobile. Most interestingly, 61% of people said that they’d quickly move onto another site if they didn’t find what they were looking for right away on a mobile site. The bottom line: Without a mobile-friendly site you’ll be driving users to your competition. In fact, 67% of users are more likely to buy from a mobile-friendly site, so if that site’s not yours, you’ll be missing out in a big way. 

Discover these and more findings from, What Users Want Most From Mobile Sites Today, a study from Google (conducted by Sterling Research and SmithGeiger, independent market research firms). The report surveyed 1,088 US adult smartphone Internet users in July 2012.  

The problem (and opportunity) is big...

While nearly 75% of users prefer a mobile-friendly site, 96% of consumers say they’ve encountered sites that were clearly not designed for mobile devices. This is both a big problem and a big opportunity for companies seeking to engage with mobile users.

Mobile-friendly sites turn users into customers

The fastest path to mobile customers is through a mobile-friendly site. If your site offers a great mobile experience, users are more likely to make a purchase. 

• When they visited a mobile-friendly site, 74% of people say they’re more likely to return to that site in the future
• 67% of mobile users say that when they visit a mobile-friendly site, they’re more likely to buy a site’s product or service

Not having a mobile-friendly site helps your competitors  

A great mobile site experience is becoming increasingly important, and users will keep looking for a mobile-friendly site until they find one that works for them. That means your competitors will benefit if your site falls down on the job (and vice versa).

• 61% of users said that if they didn’t find what they were looking for right away on a mobile site, they’d quickly move on to another site
• 79% of people who don’t like what they find on one site will go back and search for another site
• 50% of people said that even if they like a business, they will use them less often if the website isn't mobile-friendly

Non-mobile friendly sites can hurt a company’s reputation

It turns out that you can lose more than the sale with a bad mobile experience. A site that’s not designed for mobile can leave users feeling downright frustrated, and these negative reactions translate directly to the brands themselves. 

• 48% of users say they feel frustrated and annoyed when they get to a site that’s not mobile-friendly
• 36% said they felt like they’ve wasted their time by visiting those sites
• 52% of users said that a bad mobile experience made them less likely to engage with a company
• 48% said that if a site didn’t work well on their smartphones, it made them feel like the company didn’t care about their business

Takeaways

While the research confirms what we already suspected -- that mobile users actively seek out and prefer to engage with mobile-friendly sites -- it’s a sobering reminder of just how quickly and deeply users attitudes about companies can be shaped by mobile site experiences. Having a great mobile site is no longer just about making a few more sales. It’s become a critical component of building strong brands, nurturing lasting customer relationships, and making mobile work for you. 

To learn more about our study

• Click here and join our free webinar on September 26 at 1 p.m. EST  / 10 a.m. PST
• Get help on building a mobile-friendly site, visit howtogomo.com.

Posted by: Masha Fisch, Google Mobile Ads Marketing

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Mobile-friendly sites turn visitors into customers

(Cross posted to the Google Mobile Ads Blog) 

In this world of constant connectivity, consumers expect to find the information that they want, when they want it - especially when they’re on the go. We know that this applies to their web browsing experiences on mobile, so we took a deeper look at users’ expectations and reactions towards their site experiences on mobile. Most interestingly, 61% of people said that they’d quickly move onto another site if they didn’t find what they were looking for right away on a mobile site. The bottom line: Without a mobile-friendly site you’ll be driving users to your competition. In fact, 67% of users are more likely to buy from a mobile-friendly site, so if that site’s not yours, you’ll be missing out in a big way.

Discover these and more findings from, What Users Want Most From Mobile Sites Today, a study from Google (conducted by Sterling Research and SmithGeiger, independent market research firms). The report surveyed 1,088 US adult smartphone Internet users in July 2012.

The problem (and opportunity) is big...
While nearly 75% of users prefer a mobile-friendly site, 96% of consumers say they’ve encountered sites that were clearly not designed for mobile devices. This is both a big problem and a big opportunity for companies seeking to engage with mobile users.

Mobile-friendly sites turn users into customers
The fastest path to mobile customers is through a mobile-friendly site. If your site offers a great mobile experience, users are more likely to make a purchase.

• When they visited a mobile-friendly site, 74% of people say they’re more likely to return to that site in the future
• 67% of mobile users say that when they visit a mobile-friendly site, they’re more likely to buy a site’s product or service

Not having a mobile-friendly site helps your competitors
A great mobile site experience is becoming increasingly important, and users will keep looking for a mobile-friendly site until they find one that works for them. That means your competitors will benefit if your site falls down on the job (and vice versa).

• 61% of users said that if they didn’t find what they were looking for right away on a mobile site, they’d quickly move on to another site
• 79% of people who don’t like what they find on one site will go back and search for another site
• 50% of people said that even if they like a business, they will use them less often if the website isn't mobile-friendly

Non-mobile friendly sites can hurt a company’s reputation
It turns out that you can lose more than the sale with a bad mobile experience. A site that’s not designed for mobile can leave users feeling downright frustrated, and these negative reactions translate directly to the brands themselves.

• 48% of users say they feel frustrated and annoyed when they get to a site that’s not mobile-friendly
• 36% said they felt like they’ve wasted their time by visiting those sites
• 52% of users said that a bad mobile experience made them less likely to engage with a company
• 48% said that if a site didn’t work well on their smartphones, it made them feel like the company didn’t care about their business

Takeaways
While the research confirms what we already suspected -- that mobile users actively seek out and prefer to engage with mobile-friendly sites -- it’s a sobering reminder of just how quickly and deeply users attitudes about companies can be shaped by mobile site experiences. Having a great mobile site is no longer just about making a few more sales. It’s become a critical component of building strong brands, nurturing lasting customer relationships, and making mobile work for you.

To learn more about our study

• Click here and join our free webinar on September 26 at 1 p.m. EST  / 10 a.m. PST
• Get help on building a mobile-friendly site, visit howtogomo.com.

Posted by: Masha Fisch, Google Mobile Ads Marketing

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Google Drive: Updates for iOS and Android

(Cross-posted from the Official Google Blog)

Every day, more and more people are choosing to live online and get things done in the cloud. Helping to make this experience as seamless as possible, Google Drive is one place where you can create, share and keep all your stuff. Drive is available on the web, as well as Mac, Windows and Android and iOS.

Updates for iOS
Starting today, if you’re using the Drive app on your iOS device you can also edit Google documents, just as you can with the Android app. From your iPhone or iPad, you can create a new document, edit an existing one or format text. And just like on your computer, you’ll be able to see other people’s edits instantly as they’re made.

You’ll also notice other new improvements to the iOS Drive app. For example, you can now view Google presentations on your iPhone or iPad, including speaker notes, full-screen mode and the ability to swipe between slides. You can also create new folders, move files into folders and upload stuff (like photos and videos) from your device directly in the Drive app.

Updates for Android 
We’re also updating the Drive app for Android phones and tablets today. You can now add comments, reply to existing comments and view tables in your Google documents. And you’ll have the same new abilities to view presentations and organize your stuff as your friends with iPhones do.

More to come... 
Looking ahead, we have plenty more planned for the Drive mobile apps—including native editing and real-time collaboration for Google spreadsheets. Stay tuned.

Get Drive in the App Store for your iPhone, iPad or iPod touch and visit the Play Store to get the latest on your Android phone or tablet. To learn more about Google Drive, visit drive.google.com/start. 
Posted by Anil Sabharwal, Senior Product Manager

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Join our upcoming mobile Hangouts On Air

As part of our ongoing GoMo initiative, we’re hosting two more mobile Hangouts on Air to explore different mobile topics. Join us for one or both Hangouts to learn all about going mobile.

Build a business, not just an app (August 15th) on the AdMob +page
If you already have a mobile application and are interested in learning more about app monetization strategies, register here by August 10th for our ‘Build a business, not an app’ Hangout on August 15th at 4pm GMT/8am PDT. Whether you’re an AdMob newbie or simply looking to get a refresher, this Hangout is designed to show you how to make the most out of your app. In this Hangout we’ll look at:

• App business model and promotion strategies
• AdMob optimization tips and policy information

Creating a mobile strategy (August 16th) on our AdSense +page
Learn more about developing a mobile strategy and why it’s important to create a mobile site or app to accommodate your mobile users. Register by August 10th if you’re interested in joining our ‘Mobile Hangout’ on August 16th at 4pm GMT/8am PDT. In this Hangout we’ll look at:

• The importance of building a mobile site or app
• Mobile site best practices
• Where to find agencies that create a mobile site or app
• Mobile success stories from other publishers

Once you’ve registered for either of the Hangouts On Air, we’ll send you instructions on how to join the event.  We look forward to hanging out with you soon.

Posted by Dairine Kennedy - Mobile Team

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Mobile Websites vs Responsive Design: What’s the right solution for your business?

The following post originally appeared on the Google Mobile Ads Blog.

As more of your competitors Go Mo, building a mobile-friendly site becomes more of a priority for your business. Over the past two years alone, mobile search traffic has increased five-fold. Customers are searching for your business from their mobile phones, and you need to engage them with a mobile experience designed for completing on-the-go tasks from their small screens. Recently many businesses have been asking us about an emerging trend among web developers—responsive design—and if they should use it. While we believe that building a separate mobile website is an appropriate solution for certain businesses, it’s also important to understand how responsive design might fit into your plans to Go Mo.

What is responsive design? It is a website design technique that allows you to create a single website that will adapt to the device on which it’s being viewed, whether it’s a laptop, smartphone or tablet. A site built with responsive design will automatically resize for different devices, but it is up to you to prioritize the content that matters most to the mobile user. For example, a mobile user might need to quickly find your phone number or directions, whereas a tablet user might want a simpler way to make couch-surfing purchases. A site built using responsive design could prioritize click-to-call and click-to-map buttons, while the tablet site would focus on simplifying the shopping cart. For the technical details on how responsive design works for building mobile-friendly sites, read this blog post from the Google webmaster team.

So how do I know if I should build a separate mobile website or use responsive design?
Here are some guidelines to help you decide what makes sense for your business:

If I decide responsive design is a better fit for my business, do I have to build my site from scratch?
Not necessarily. A sophisticated web developer might be able to adapt an existing site with responsive design, but there will still be costs in terms of time and budget.

Will a site built with responsive design have more than one URL?
No. A site built with responsive design will have the same URL for desktop, mobile and tablets. When building a separate mobile optimized site, typically there is a different mobile URL, but the users will be taken there automatically as long as your desktop site is enabled with the auto redirect code.

How much does it cost to use responsive design for mobile?
Prices vary across developers and agencies. We recommend reaching out to a developer and/or agency for help on getting started.

Responsive design can definitely minimize long term maintenance of your site, but many businesses can effectively connect with their customers with a separate mobile-friendly site. If you have the technical resources and a clear business need, then responsive design is a more advanced way to make your site mobile-friendly. No matter how you go about it, you need to ensure you are designing for mobile first, and engaging your customers when they're using their mobile phones to search for your business.

For additional resources on the value of mobile, testing your site and finding developers to help you build your mobile-friendly site, visit howtogomo.com.

Posted by Jessica Sapick, Associate Product Marketing Manager

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Offline updates and a quick look back at June

Summer brings fun in the sun (in our hemisphere, at least) and a bunch of updates to Google Drive. A few weeks ago at Google I/O, we announced a couple of highly requested features: the ability to edit Google documents offline and a Drive app for iOS.

When you enable Docs offline in Google Drive, you can create & edit Google documents and view Google spreadsheets, without being connected to the internet. Today we updated the offline experience so it looks the same as when you’re online - except it’s filtered to show just your offline docs. Here’s an extra tip: if you want to preview which files are available offline, select More > Offline Docs in the left navigation pane while you’re still connected to the web. This update will roll out to all Drive users over the next few days.

In the past month we’ve also made several other improvements like:

• updates to Google Apps Script including a standalone script editor, the ability to create richer user interfaces, options to easily store your application’s data, and support for publishing scripts to the Chrome Web Store 
• expanded language support in the documents and presentations spellchecker to include German, French and Italian 
• the ability to print documents, spreadsheets, and presentations to any cloud connected printer with Google Cloud Print from any browser 
• up to 400pt font support in documents and presentations 
• copying and pasting images from your desktop into a document or presentation 
• an easy way to edit or open links from text by right clicking on them 

Posted by Owen Merkling, Software Engineer

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Mobile Will Require Advertisers To Redefine How They Measure Success

The following post originally appeared on the Google Mobile Ads Blog.

Mobile introduces exciting new opportunities for measuring the success of marketing campaigns, but connecting consumers’ mobile activities with advertisers’ business outcomes can be challenging.  Increasingly, advertisers are redefining their direct response marketing strategies for mobile in order to more accurately measure the success of mobile campaigns.  We recently sat down with Kerri Smith, Director of Mobility at iProspect, a leading, global digital marketing agency to discuss this topic.

Google: How are you helping your clients to assign dollar values to mobile all along the funnel?

Kerri:  This really depends on the client.  In most cases, clients are assigning value based on a number of factors used to determine the lifetime value of a customer.  For example, one of our brands assigns an average order value (AOV) on app downloads based on the usage they’ve seen through analytics and resulting revenue from their aggregated app users.   For another brand, call extensions have proven very effective, though it’s been difficult to track conversions and resulting revenue as the consumer is taken offline.  Therefore, we use an equation that allows us to measure the likelihood of an actual conversion. Knowing the average call duration, which indicates level of interest, and the agent conversion rate, the brand helped to formulate the following equation:

          6 minute call duration = an interested consumer

          Agents convert 30% of interested consumers

          Interested Consumers * 30% = # of conversions

This allows us to quantify a return where 1-to-1 measurement is difficult, and to understand the impact the channel is having on the brand’s overall business.

Google: What types of clients have you seen be successful with understanding the value of these micro- conversions?

Kerri:  We’ve seen our retail brands be the first to embrace these micro-conversions - especially in the case of location-based responses, due in large part to the known “intent to visit” derived from these and previous testing.  We’ve been able to use coupons to measure the revenue opportunity in stores from mobile and to prove the value in attributing dollars to these actions.  Retailers have seen enough of these trends and subsequent lifts in revenue to value these actions.

Google: What success stories or best in class examples can you share?

Kerri:  One of our clients had a goal of directing mobile users to their app download page to increase conversions, and we worked with Google to help them run a two month test of Mobile App Extensions.  During the test, we disabled all sitelinks, location extensions and product extensions in order to focus on the primary goal of driving app downloads.  The test showed phenomenal results: 92 downloads, 89:1 ROI and a 334% lift in ROI when they began attributing value to app downloads.

Google: What's iProspect POV on where mobile is going?

Kerri:  Where is mobile not going?  Mobile devices (smartphones and tablets) have already become so ingrained in our everyday lives that the full impact is literally boundless.  Mobile is the channel that connects all others.  It doesn’t fit in the traditional conversion funnel -- it runs alongside it, involved at every stage.  This presents a challenge to brands who still segment advertising channels with separate budgets and directives instead of focusing on how they impact each other.  Mobile will highlight the need to evaluate all channels together to create a truly integrated approach - one that enhances the consumer’s interaction with the brand.  Applying a value to the multitude of “responses” available in mobile is just the first step.  Advertisers will also need to evaluate the impact of those responses relative to other brand initiatives (both online and offline) in order to determine the role each plays in contributing to their bottom line.  The ubiquity of mobile will force advertisers to redefine their approach and how they measure success.

Posted by Samantha Podos Nowak, Product Marketing Manager, Mobile Ads

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Mobile Websites vs Responsive Design: What’s the right solution for your business?

The following post originally appeared on the Google Mobile Ads Blog.

As more of your competitors Go Mo, building a mobile-friendly site becomes more of a priority for your business. Over the past two years alone, mobile search traffic has increased five-fold. Customers are searching for your business from their mobile phones, and you need to engage them with a mobile experience designed for completing on-the-go tasks from their small screens. Recently many businesses have been asking us about an emerging trend among web developers—responsive design—and if they should use it. While we believe that building a separate mobile website is an appropriate solution for certain businesses, it’s also important to understand how responsive design might fit into your plans to Go Mo.

What is responsive design? It is a website design technique that allows you to create a single website that will adapt to the device on which it’s being viewed, whether it’s a laptop, smartphone or tablet. A site built with responsive design will automatically resize for different devices, but it is up to you to prioritize the content that matters most to the mobile user. For example, a mobile user might need to quickly find your phone number or directions, whereas a tablet user might want a simpler way to make couch-surfing purchases. A site built using responsive design could prioritize click-to-call and click-to-map buttons, while the tablet site would focus on simplifying the shopping cart. For the technical details on how responsive design works for building mobile-friendly sites, read this blog post from the Google webmaster team.

So how do I know if I should build a separate mobile website or use responsive design?  

Here are some guidelines to help you decide what makes sense for your business:

If I decide responsive design is a better fit for my business, do I have to build my site from scratch?

Not necessarily. A sophisticated web developer might be able to adapt an existing site with responsive design, but there will still be costs in terms of time and budget. 

Will a site built with responsive design have more than one URL?

No. A site built with responsive design will have the same URL for desktop, mobile and tablets. When building a separate mobile optimized site, typically there is a different mobile url, but the users will be taken there automatically as long as your desktop site is enabled with the auto redirect code.

How much does it cost to use responsive design for mobile?

Prices vary across developers and agencies. We recommend reaching out to a developer and/or agency for help on getting started. 

Responsive design can definitely minimize long term maintenance of your site, but many businesses can effectively connect with their customers with a separate mobile-friendly site. If you have the technical resources and a clear business need, then responsive design is a more advanced way to make your site mobile-friendly. No matter how you go about it, you need to ensure you are designing for mobile first, and engaging your customers when they're using their mobile phones to search for your business. 

For additional resources on the value of mobile, testing your site and finding developers to help you build your mobile-friendly site, visit howtogomo.com. 

Posted by Jessica Sapick, Associate Product Marketing Manager

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Data At Your Fingertips: Announcing The Google Analytics App For Android

We are pleased to announce the launch of Google Analytics App for Android phones!

With the Google Analytics App, you can access the same accounts and profiles you see when you open Analytics from a desktop browser, but you’ll see reports that are optimized for your phone. 

Swipe through these reports to see the essential data about your websites and apps anywhere, anytime:

• Real-Time: See the number of visitors you currently have and a list of the pages (for websites) or screens (for apps) that are currently popular.
• Dashboard: Monitor the KPIs and user metrics you care about the most. By default, you’ll see your Daily Unique Visitors and your Goal Conversion Rate, but you can customize the dashboard to change which reports, metrics, or segments you see.  
• Automatic and Customized Alerts: Google Analytics detects statistical anomalies in your data and can send you an alert when something unusual happens. See either automatic alerts, or customize your settings to send alerts based on your own benchmarks. 

Screenshot: The Realtime Report

Screenshot: The Dashboard

Visit Google Play to download and install the app to keep up with your data anytime, anywhere.

Peng Li, on behalf of the GA Mobile App team

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